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Terms & Conditions

Our first priority is your privacy, we enforce the highest standard to protect your privacy while shopping with us. We will not, under any circumstances, sell, rent or give your email address, personal details, ordering information or any other collected data to anyone.

All relevant privacy laws are strictly followed. In particular, none of your personal data will ever be used outside the scope of the commercial operation of this business.

No promotion emails will ever be sent to you unless you opted for it. You can stop any promotion emails from us at any time by updating your account information.

All your private sensitive information is transmitted over the internet with the highest level of encryption. Your bank/credit card details are stored under the highest possible encryption available.They are stored with the payment provider and not within our systems.

It is possible that any animal may experience an adverse reaction to a particular product. We recommend that you consult a veterinary surgeon before using products purchased from this company if you are unsure about any aspects of that product.

Not all products have had their claims tested or are registered in all countries, the claims or product registrations relate to the country of origin only. Some packaging and labelling may differ from that in other countries. We recommend you check with local authorities if you are unsure about any product.

We offer a 30 day money-back guarantee – effective from the date of receipt (less shipping costs) provided the product is returned unused, in the original undamaged box including all original packing. We reserve the right to charge a replacement cost, or refuse the return, if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to us.


To return a product(s) please contact our support staff at info@bestvaluepetsupplies.com. If the item is a defective exchange, we will pay the return shipping costs for the replacement item. Upon receipt of the returned product, we will inspect the returned product. If a product is returned as defective, but is not found to be defective upon inspection, we will at our discretion deduct the standard restocking fees of $7.00 plus shipping costs, or return the product to the customer at the customers expense.

If you wish to cancel a order you have placed ,contact us at info@bestvaluepetsupplies.com and we will refund your payment in full. If your order as already been shipped our refund policy applies. Most orders are shipped within 1-2 days of receiving that order.

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DELIVERY

$5.00 USA Wide
Orders over $150 Free Delivery
Free tracking available - details
under Registered Delivery