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Frequently Asked Questions

We accept MasterCard, Visa, American Express, Debit cards via the world’s most trusted payment gateway STRIPE.

Best Value Pet Supplies uses STRIPE, which is one of the worlds most recognized & safe methods of credit card payment. All credit card information is transmitted via secure industry standard 128 bit SSL encryption provided by STRIPE. Credit card details are used only for processing of payment and are never stored in our database.

Shipping is free for all orders over $250.00 to USA and to Canada, and $7.00 for all orders under $250.00. Sorry, we do not sell or ship to countries outside USA or Canada.

Shipping is free for all orders over $250.00 to USA and to Canada, and $7.00 for all orders under $250.00. Sorry, we do not sell or ship to countries outside USA or Canada.

All orders are sent with tracking. Tracking is available online at USPS tracking

Best Value Pet Supplies has reduced all costs to provide you with the best possible price. It easier and more cost effective to answer all your inquires by email. All emails and messages will be answered within 24 hours.

All the products we offer are 100% genuine. Depending on each product they may be registered for use in Australia, USA or the United Kingdom. The products for each country are exactly the same as offered in the USA but come in different packaging.

All the products are offered over the counter , so there is no need for you to send a prescription. Never commence Heartworm prevention medication if your dog has never been on prevention before or you have missed some treatments. You must take your dog to your veterinarian for a Heartworm Test.

The average delivery time is 10 days. Some orders are received before this time and some take longer. It is very rare for delivery to take longer than 14 days. If you live in a major city delivery is quicker while regional areas tend to take longer.

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At Best Value Pet Supplies we stand by the products we sell.

All products are genuine, labelled in English and have the longest expiry dates currently available with most having at least a year or two before expiry.

Our pet medications and other pet products are sourced from multiple locations including Australia, Europe, South Africa and the United States to bring you great savings.

All of our products are branded items and identical in composition to the US labelled product, they are also still made in the same location as the US labelled products, we do not stock any generic items.

When you know and love a brand of flea, tick or worming product, it’s important to get what you expected. This is our promise to you.

  • The exact brand you ordered
  • From the same manufacturer
  • With the same ingredients
  • At the same dosage
  • The same as what you would buy from your vet
  • 100% genuine, no imitations 

Contact Us

Our preferred method of communication is via email. All emails will be answered within 24 hours. Our contact email address is info@bestvaluepetsupplies.biz 

Please include your order id number if inquiring about a order. 

Communication via email is so we can keep costs to a minimum so we can offer you the best value on the net.