Frequently Asked Questions

We accept MasterCard, Visa, American Express, Debit cards via the world’s most trusted payment gateway STRIPE.

Best Value Pet Supplies uses STRIPE, which is one of the worlds most recognized & safe methods of credit card payment. All credit card information is transmitted via secure industry standard 128 bit SSL encryption provided by STRIPE. Credit card details are used only for processing of payment and are never stored in our database.

Shipping is free for all orders over $250.00 to USA and to Canada, and $7.00 for all orders under $250.00. Sorry, we do not sell or ship to countries outside USA or Canada.

Shipping is free for all orders over $250.00 to USA and to Canada, and $7.00 for all orders under $250.00. Sorry, we do not sell or ship to countries outside USA or Canada.

All orders are sent with tracking. Tracking is available online at USPS tracking. 

Best Value Pet Supplies has reduced all costs to provide you with the best possible price. It easier and more cost effective to answer all your inquires by email. All emails and messages will be answered within 24 hours.

All the products we offer are 100% genuine. Depending on each product they may be registered for use in Australia, USA or the United Kingdom. The products for each country are exactly the same as offered in the USA but come in different packaging.

All the products are offered over the counter , so there is no need for you to send a prescription. Never commence Heartworm prevention medication if your dog has never been on prevention before or you have missed some treatments. You must take your dog to your veterinarian for a Heartworm Test.

The average delivery time is 10 days. Some orders are received before this time and some take longer. It is very rare for delivery to take longer than 14 days. If you live in a major city delivery is quicker while regional areas tend to take longer.