Your order will be dispatched via priority airmail. You should receive your parcel within 8-14 days, if by any chance you have not received your order by at least 3 weeks, please contact us at firstname.lastname@example.org Your order is being sent using the Global Mail Network, the final delivery will be made by USPS. You will receive an email with your tracking number within 36 hours of your order being sent out.
Your order will be dispatched via priority airmail. You should receive your parcel within 3-5 business days, if by any chance you have not received your order by at least 10 days, please contact us at email@example.com Your order is being sent using the Global Mail Network, the final delivery will be made by USPS. You will receive another email with your tracking number within 36 hours.
We offer a 30 day money-back guarantee – effective from the date of receipt (less shipping costs) provided the product is returned unused, in the original undamaged box including all original packing. We reserve the right to charge a replacement cost, or refuse the return, if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to us.
To return a product(s) please contact our support staff at firstname.lastname@example.org If the item is a defective exchange, we will pay the return shipping costs for the replacement item. Upon receipt of the returned product, we will inspect the returned product. If a product is returned as defective, but is not found to be defective upon inspection, we will at our discretion deduct the standard restocking fees of $7.00 plus shipping costs, or return the product to the customer at the customers expense.
If you wish to cancel a order you have placed ,contact us at email@example.com and we will refund your payment in full. If your order as already been shipped our refund policy applies. Most orders are shipped within 1-2 days of receiving that order.
All products are genuine, labelled in English and have the longest expiry dates currently available with most having at least a year or two before expiry.
Our pet medications and other pet products are sourced from multiple locations including Australia, Europe, South Africa and the United States to bring you great savings.
All of our products are branded items and identical in composition to the US labelled product, they are also still made in the same location as the US labelled products, we do not stock any generic items.
When you know and love a brand of flea, tick or worming product, it’s important to get what you expected. This is our promise to you.
Our preferred method of communication is via email. All emails will be answered within 24 hours. Our contact email address is firstname.lastname@example.org
Please include your order id number if inquiring about a order.
Communication via email is so we can keep costs to a minimum so we can offer you the best value on the net.