Terms & Conditions

                General Terms and Conditions of Use of This Website

1. Use of this web site and the sale of products is governed by the laws of Queensland and Australia.

2. By using this website or purchasing products from Best Value Pet Supplies you submit to the laws of Queensland and Australia and agree that any dispute will be determined in accordance with and by the courts of Queensland and Australia.

3. Your use of this website and the purchase of products is governed by these terms of service.

4. Except as set out in these terms of service, we accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement or any other remedy you are entitled to under Australian law which cannot be lawfully excluded.

5. If you are located outside of Australia, it is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no representation or warranty in this regard. By placing an order you warrant to us that in doing so you are complying with all laws in your country. You understand and agree that the sale occurs upon your order leaving our warehouse and title to the goods pass to you at that time. You are the legal owner of the products from that time and you are the importer of those products .

6. If you live outside of Australia, all local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility.

      7.We reserve the right to decline to fill or cancel any order for any reason (including in the case of pricing errors). If we cancel an order we will advise you prior to the dispatch of goods and refund any money you’ve paid in full. You also agree that we may replace an item you ordered with a substantially identical item if we consider it appropriate to do so. For example if you order an item of a particular color, and that color is not available, we may substitute an item of another color. Or if you order an item of a particular make and model, and that model has been superseded, we may replace it with the new model. We also reserve the right to substitute any delivery method selected by you at checkout with a different delivery method if we consider it appropriate to do so. For example if you select “Fast Shipping” but fast shipping is not available in your area or is otherwise not reasonably practical (for example because of the size or shape of the item ordered, or because of where you live or where the item is being dispatched from) we may substitute it with the most practical delivery method in the circumstances.

8. We are unable to guarantee actual delivery times as this depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area. Please ensure that you provide your full delivery address when ordering. We cannot be responsible for non-delivery if you do not provide the correct delivery address. All orders are your responsibility once delivered to your delivery address (whether or not someone is home to accept collection). You acknowledge that once tracking at USPS shows your order has been delivered, you cannot request a refund or replacement order. In the unlikely event that the delivery company advises that your order is lost in transit or it arrives damaged or broken, please contact us and we will arrange for a replacement to be shipped or a full refund.

9. By using this website and purchasing products from us, you agree that you are not doing so for the purposes of taking any legal action against us.

10. Prices are subject to change without notice.

 Please contact us at info@bestvaluepetsupplies.biz if you do not understand these terms of service or   want us to clarify something